Frequently asked questions

In the unlikely event of making a warranty claim, you will need to give us a call on 1300 609 996 and let us know the nature of the problem. Alternatively, you can send us an e-mail with a photo attachment showing the problem. Replacement parts will be sent ASAP and can be sent anywhere in Australia. Remember, the Solar Light Whiz has no moving parts and is covered by our 4-year warranty on the solar LED & a 10-year warranty on the solar panel.

Additionally, if you fill out the Warranty Form and send us pictures of your Solar Light Whiz installation once it is completed, you will receive an additional 6 months to your warranty.

You can see our full warranty policy on our GES warranty page here.

Yes!

Global Eco & Environmental Solutions has Solar Light Whiz parts which can be purchased if something happens outside the warranty covered. These parts are reasonably prices, and can be delivered anywhere in Australia. Contact us via email or phone on 1300 609 996 for current prices.

1.  Solar Light Whiz is an LED home lighting system that runs exclusively on solar power (or mains electricity if optional night operations is installed),
2. Roof skylights differ from solar LED lighting (also referred to as ‘Solar Skylights’, ‘Solar Skylight Alternatives’ or ‘Imitation Daylighting Systems’) in that they channel light from the outside in through tubes or cutaways through your roof, whereas our systems do not.
3. Solar Light Whiz LED lighting fixtures resemble traditional skylights in shape & size only, as they do not provide actual daylight as a tubular, or rectangular roof skylight would.

There is no large hole in your roof; there is no shaft, so roof timbers don’t get in the way; the ceiling unit is 10mm thick so no trusses or ceiling battens can interfere with the position you choose. The largest benefit to this is the versatility of the lighting fixture, as it can be placed on any floor of your home you choose without creating a direct channel to your roof space like a traditional skylight would!

Yes!

Solar Light Whiz offers a range of dimmers as optional add-ons! We offer:

1. Single Channel Dimmers,
2. Multi-Channel Dimmers.

Dimmers can be installed to allow you to control the brightness of the light. These enable you to subtly reduce the brightness of the Solar Light Whiz system during the day (when run on solar), and at night with a Night Operations kit (as it can now also run on mains power).

The SLW remote controlled dimmer can operate without being connected to a main power supply, and is an easy DIY installation.

Yes!

An isolation switch or a dimmer will need to be fitted to the system so you can turn the lights on and off whenever you want.

Yes!

Contact our friendly sales team to organise a tailored quote for setting up a Solar Light Whiz system in your new or pre-existing home, and we can arrange discounts based on the amount of Solar Light Whiz LED lighting units you purchase.

Maybe.

YES –  If you are purchasing a night operations kit with your lights, and do not have an available powerpoint in your roof space.

NO – If you are not planning to run the lights at night.

NO – If you have a readily available powerpoint in your roofspace.

Yes!

Several Solar Light Whiz ceiling LED light panels can be connected to one PV panel as long as you don’t exceed 108 watts of power.  Another solar panel will be required for more than 108 watts.

Generally, that equates to up to 10 of our smallest lights running off a single panel!

Our suggestion is that you position the solar panels together for a more tidy appearance

No!

Being an LED-driven lighting system, there is almost no radiant heat. You can stand under a Solar Light Whiz ceiling unit on a 40°C degree day and you won’t feel any heat bearing down on you!

Solar Light Whiz has taken the already long established, but little known, solar-powered skylight alternative another step further with the introduction of their proprietary Uninterrupted Solar Powered Skylight Alternative. The USPS module stores and smooths the power from the solar panel to ensure an even an stable light from the LED panel.